Refund policy

At AHANKARAKA we take the utmost care in packaging and quality control. Every order is checked for damage before it is dispatched. If a piece reaches you damaged in transit, this policy sets out exactly what happens next.

Domestic orders

1. Replacement for damaged pieces

We offer replacements only for pieces that are damaged in transit.

  • Once the damage is reported and approved, the piece is picked up, where a return pickup is available at your location.
  • Where a reverse pickup is not possible, you may be asked to send the piece back to us yourself. In that case we reimburse up to ₹100 towards your shipping cost.

Replacement only. Refunds are not issued for damaged pieces. You may replace the affected piece with a new piece of the same or higher value, paying the difference where there is one.

International orders

1. Exchanges

We do not offer exchanges on international orders. Each order is packed carefully against damage, and we take full responsibility for quality and packaging before dispatch.

2. Damaged pieces, and how a refund is processed

If a piece arrives damaged you may request a refund, on these conditions:

  • Tell us within 48 hours of delivery, with clear photographs and an unboxing video as proof.
  • The damaged piece must be shipped back to us within 3 days of delivery.
  • Reverse pickup is not available for international addresses. Return shipping is paid by the customer.
  • Once the piece reaches us and the damage is verified, the refund is issued to your original payment method.

Refunds on international orders take 7 to 10 working days from the day the piece reaches us. Shipping charges, customs duties and taxes already paid are not refundable.

3. Cancellations

Once an order is placed it cannot be cancelled.

What is not considered damage

Not every irregularity qualifies for a replacement or a return. The following are expected in handmade jewellery and are not treated as damage.

Handmade irregularities

In handmade work, small variations from the photographs are normal. No two pieces are identical.

Colour on your screen

Every photograph is taken in natural daylight on our own lenses. Colour still shifts with your phone, your monitor and your device's own colour settings. Returns are not accepted for a difference in perceived colour.

Bent earring stems

We bend earring stems slightly on purpose during packing, to stop them breaking in transit. This is not a fault. They straighten by hand, without tools.

A loose stone or bead

Where a small stone or bead has come away in transit, it can usually be set back with adhesive at home. This does not qualify as damage.

An opened connecting ring or a loose component

Connecting rings and joints sometimes open slightly in transit. They are simple structural parts and can be closed again by hand. This does not qualify for a return or an exchange.

Reaching us

Write to info.ahankaraka@gmail.com with your order number, and photographs where the piece has arrived damaged.

For a payment or a refund that has not reached your account, call the payment line on +91 93630 42130, Monday to Saturday, 10 to 8 IST.